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Payments

Payment Policy

1. Introduction

Welcome to the payment policy of Caffè Ginevra S.R.L. This policy describes the payment methods we accept and our payment procedures, to ensure safe and simple transactions for our customers.

2. Accepted Payment Methods

To make shopping easier, we accept a variety of payment methods, including:

  • Credit and Debit Cards:
    • Visa
    • MasterCard
    • UnionPay
    • American Express
  • Digital Payments:
    • PayPal
    • Google Pay
    • Apple Pay

3. Payment Security

All transactions made on our website are protected by SSL (Secure Socket Layer) encryption to ensure that your payment information is kept safe. We work with trusted payment service providers to guarantee the security and confidentiality of all transactions.

4. Payment Procedure

  • Online: During checkout, select your preferred payment method, then follow the instructions to complete your payment.
  • Order Confirmation: Once your payment is complete, you will receive an order confirmation email with the details of the transaction.

5. Payment Problems

If you experience any problems with your payment, please:

  • Check Your Details: Make sure that all the payment information you have entered is correct.
  • Contact Your Bank or Payment Service Provider: In some cases, you may need to contact your bank or payment service provider to resolve the issue.
  • Contact Our Customer Support: If the problem persists, please contact us by email at ordini@caffeginevra.it or by phone on +39 0934 584359. We will be happy to help.

6. Refunds

For information on refunds, please see our Returns and Refunds Policy. Refund requests will be processed in accordance with the conditions set out in that policy.

7. Invoicing

  • Payment Receipt: A payment receipt will be sent to you by email once the transaction is complete. If you need an invoice, please contact us by email at ordini@caffeginevra.it with your order number and the necessary details.

8. Currency

All prices shown on our website are in euros (€). Your credit card or other payment method will be charged in euros.

9. Contact Us

For any questions or concerns about payments, please contact us by email at ordini@caffeginevra.it or by phone on +39 0934 584359. We are always on hand to help you at every stage of the payment process.

Thank you for choosing Caffè Ginevra S.R.L. We are committed to offering you a safe and hassle-free shopping experience.