Shipping

1. Introduction

Welcome to the shipping policy of Caffè Ginevra S.R.L. Our priority is to make sure your orders are delivered promptly and safely. This policy sets out the details of our shipping method, delivery times and associated costs.

2. Shipping Method

We offer a standard shipping method for all orders. We do not offer different shipping options.

3. Order Processing Times

Orders are processed within 1-2 working days of receipt of payment.
Orders placed at the weekend or on public holidays will be processed on the next working day.

4. Shipping Costs

Shipping costs vary according to the geographical area the order is being sent to. The total shipping cost will be calculated at checkout.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this number to follow the progress of your shipment on the courier’s website.

6. Delivery

Shipping Address: Please make sure you provide a correct and complete shipping address. We are not responsible for failed deliveries caused by incorrect or incomplete addresses.
Failed Delivery: If the courier is unable to deliver the parcel, they will attempt a second delivery. If the second delivery also fails, the parcel will be returned to Caffè Ginevra S.R.L. In this case, we will contact you to arrange a new shipment, which may incur additional costs.

7. International Shipping

Taxes and Customs Duties: International orders may be subject to taxes and customs duties, which are payable by the recipient. We recommend checking with your local customs authorities for further information.
Delivery Times: International delivery times vary depending on the destination and customs procedures. Caffè Ginevra S.R.L. is not responsible for any delays caused by customs authorities.

8. Damaged or Missing Items

If you receive a damaged parcel or any items are missing, please contact us immediately by email at ordini@caffeginevra.it with your order number and photos of the damage. We will do our utmost to resolve the problem as quickly as possible.

9. Contact Us

For any questions or concerns about shipping, please contact us by email at ordini@caffeginevra.it or by phone on +39 0934 584359. We are always on hand to help you at every stage of the shipping process.

Thank you for choosing Caffè Ginevra S.R.L. We are committed to delivering your favourite products efficiently and safely.