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Returns and refunds policy

Returns and Refunds Policy

1. Introduction

Welcome to the returns and refunds policy of Caffè Ginevra srl. Customer satisfaction is our absolute priority. This policy has been written to give our customers a clear understanding of their rights and responsibilities regarding returns and refunds.

2. Coffee Products

Caffè Ginevra S.R.L. sells only high-quality coffee. As coffee is a perishable product, we do not accept returns or offer refunds on these products. Our priority is to ensure that every bag of coffee that leaves our premises is of the utmost freshness and quality.

3. Merchandise

In addition to coffee, we also offer a range of merchandise such as cups, T-shirts, bags and other accessories. These items are covered by a flexible returns and refunds policy to ensure your complete satisfaction.

4. Returns and Refunds Policy for Merchandise

  • Return Conditions: You may return a merchandise item within 30 days of the date of purchase. To be eligible for return, the item must be unused, in the same condition in which you received it and in its original packaging.
  • Exceptions: We do not accept returns of personalised merchandise, except in the case of manufacturing defects.
  • Return Procedure: To start a return, please contact us by email at ordini@caffeginevra.it with your order number and the reason for the return. We will then send you instructions on how to proceed.

5. Refunds for Merchandise

  • Refund Conditions: Once we have received and inspected your return, we will let you know by email whether your refund has been approved or rejected.
  • Refund Timing: If approved, your refund will be processed and a credit will automatically be applied to your original payment method within a certain number of days.
  • Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.

6. Exchanges for Merchandise

  • Exchange Conditions: We will only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at ordini@caffeginevra.it.
  • Exchange Procedure: Once the exchange has been approved, we will send you instructions on how to return the defective item and receive the new one.

7. Shipping Merchandise Returns

  • Returns Address: To return your product, please send it to: Caffè Ginevra S.R.L, Viale della Regione 160, 93100 Caltanissetta, Italy.
  • Responsibility: You will be responsible for paying the shipping costs of returning the item. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive the returned item.

8. Contact Us

For any questions about refunds and returns, please contact us by email at ordini@caffeginevra.it or by phone on 0934 584359.

9. Changes to This Policy

Caffè Ginevra S.R.L. reserves the right to amend this returns and refunds policy at any time. Any changes will be published on this page and will take effect immediately.

Thank you for choosing Caffè Ginevra S.R.L. Your satisfaction is our commitment! We are always on hand to ensure you have the best possible experience with our products.