Terms and conditions of sale

Last updated: 12 November 2026

1. The seller

These terms govern purchases made on www.caffeginevra.it. The seller is Caffè Ginevra S.r.l., via Luigi Greco 1, 93100 Caltanissetta (CL), Italy, VAT number and tax code IT01744430859, registered with the Caltanissetta Companies Register, REA no. CL-95263, share capital € 20,000.00 fully paid up. Contact: info@caffeginevra.it, +39 0934 584359, certified email (PEC) info@pec.caffeginevra.it.

These terms apply both to consumers and to those buying for their business; the parts reserved for consumers (in particular the right of withdrawal and the legal guarantee under the Italian Consumer Code) apply only to those buying as consumers.

2. Products and prices

The main characteristics of the products are described on each product page, together with the mandatory food information. Images are for illustration only: the packaging may vary slightly.

Prices are in euros and include VAT. Shipping costs are calculated at checkout according to the destination country and are shown before you confirm the order. For shipments outside the European Union, local duties and taxes may be payable by the recipient.

3. How the contract is concluded

Choose the products, add them to the basket and go to the checkout.
Enter your shipping and billing details and choose the payment method.
Before confirming you can check and correct everything; by clicking the confirmation button you commit to paying for the order.
The contract is concluded when you receive our order confirmation email, which summarises the products, the price, the costs and these terms.

If a product is no longer available after you have ordered it, we will let you know straight away and refund what you paid for that product.

4. Payment

We accept credit and debit cards, Apple Pay, Google Pay and PayPal, as shown on the Payments page. Payment is charged when the order is placed. Card details are handled directly by Stripe or PayPal: we never see them.

5. Shipping and delivery

We normally ship orders within 1–2 working days of payment, by courier with a tracking number, as explained on the Shipping page. Unless otherwise stated, we deliver within 30 days of the order in any case.

When you receive the parcel, check that it is intact. If it is damaged or something is missing, write to us as soon as possible at info@caffeginevra.it with your order number and a few photos: we will send you any missing products or replace damaged ones, or refund you.

6. Right of withdrawal (consumers only)

If you buy as a consumer, you have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party designated by you who is not the carrier, take possession of the goods (in the case of several goods delivered separately, the last item).

How to withdraw. Before the deadline, send us a clear statement, for example an email to info@caffeginevra.it or a letter to the address given in section 1. You may use the form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication before the withdrawal period has expired.

Returning the products. Send them back to Caffè Ginevra S.r.l., Zona Industriale, via Luigi Greco 1, 93100 Caltanissetta (CL), Italy, without undue delay and in any event within 14 days of notifying us of your withdrawal. You bear the cost of returning the goods.

Refund. We will reimburse all payments received from you, including the costs of delivery (with the exception of any supplementary costs if you chose a type of delivery other than the least expensive standard delivery), within 14 days of the day on which we receive your notice of withdrawal, using the same means of payment you used for the purchase. We may withhold the refund until we have received the goods back or you have supplied proof of having sent them, whichever is earlier.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

Exception. The right of withdrawal does not apply to sealed coffee packs and other sealed food products that have been opened after delivery, because for health and hygiene reasons they cannot be put back on sale (Article 59(1)(e) of the Italian Consumer Code). Packs that are still sealed can be returned as normal.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: Caffè Ginevra S.r.l., via Luigi Greco 1, 93100 Caltanissetta (CL), Italy — info@caffeginevra.it

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods: …

Ordered on (*) / received on (*): …

Order number: …

Name of consumer(s): …

Address of consumer(s): …

Signature of consumer(s) (only if this form is notified on paper): …

Date: …

(*) Delete as appropriate.

7. Legal guarantee of conformity

Consumers benefit from the legal guarantee of conformity provided for by Articles 128 et seq. of the Italian Consumer Code: we are liable for any lack of conformity that becomes apparent within two years of delivery. For food products, the minimum durability date shown on the pack also applies. If a product is faulty or does not conform to the contract, write to us: we will replace it or refund you, at no cost to you.

8. Personal data

We process your data as described in our Privacy policy and Cookie policy.

9. Applicable law and complaints

The contract is governed by Italian law. If you are a consumer resident in another country of the European Union, you keep the more favourable protections of the law of your country that cannot be excluded by contract. For disputes with consumers, the court of the place where the consumer lives has jurisdiction.

If you have any problem, please write to us first at info@caffeginevra.it: we always look for a direct and quick solution.

10. Changes

We may update these terms. Each order is governed by the version published at the time the order was placed.